Whatsonthebox Review

Whatsonthebox is a Cyprus based VPN provider. The company was established in 2009 and has gained fame for its service quality. Let us take a look at the technical features of this service provider:

Features

I have reviewed plenty of VPN service providers until now and this service provider seems to be amongst the ones having huge server network. The company operates through servers located in 15 countries. In total it has 31 servers, which is great from user’s perspective because the greater the number of servers, the more is the online anonymity. The best thing is having servers in a country like The Netherlands, which has the most liberal privacy policies regarding online activity.

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This VPN provider allows you to view blocked websites and TV channels without being detected or restricted. The website has a detailed list of programs and website that it unblocks. Take a look at this list before you opt for this service provider. Plus, Whatsonthebox can also improve your experience with the VOIP applications.

Regarding the bandwidth, the company claims that it puts no hidden limits on the amount of data you transfer through its network. The limit imposed by your ISP is another thing. Moreover, to avail the best quality service you must at least have an internet connection with 1MB speed.

Talking about compatibility, Whatsonthebox is compatible with almost all of the popular devices in use. It runs smoothly with Windows, Linux and Mac OS. In mobile device category, it can be used with iPhone, iPod, iPad and Android devices. It supports gaming consoles like xBox as well. In short, any device that has an internet connection is compatible with Whatsonthebox VPN.

For ensuring security of data, the company employs a 128-Bit encryption, which is good enough since most of other VPN Providers have the same encryption strength. Moreover, the company uses the PPTP and L2TP/IPSec protocols for enhanced security. Everyone who has the slightest knowledge about protocols would know that L2TP/IPSec ensures the most secure data transfer in mobile devices. On the other hand, PPTP is most suitable for PCs.

Packages:

The company offers one package with varying subscription duration. The rates are higher than those offered by other VPN providers in the market. The details are as follows:

  • 1 month subscription for $15.15
  • 3 month subscription for $34.44
  • 12 month subscription for $110.25

(Note: The website states the subscription charges in Euros)

Payment

Whatsonthebox accepts payment through PayPal. You can use credit cards like MasterCard, American Express, VISA, Discover, JCB etc.

Money Back Guarantee

Whatsonthebox offers a three-day money back guarantee. If you are not pleased with the service then cancel within 72 hours to get back the full subscription amount (provided the use did not exceed 50MB).

Normally, it takes 10 days to process the refund, however if it takes any longer than that then you should contact the company.

If you choose to quit the service, then you must cancel the subscription with PayPal as well. This is to save you from recurring subscription charges.

Privacy Policy

You will not find a separate header for ‘Privacy Policy’ on the website because it is merged within the ‘Terms of use’.

Whatsonthebox keeps a record for:

  • Number of times the servers were accessed
  • The duration of online activity
  • How visitors use the company website

Apart from this, you can safely assume that the company would not spy on your emails or surfing data.

Customer Support:

The company offers 24/7 customer support through email. You can submit a query through the online form.

The site has a generalized FAQ section with queries regarding set-up and nature of service. The site has no instructions or pictorial guides for users (Probably because the setup is fairly simple).

The company has a few blog posts which can be helpful if you want to get a general idea about their service.
You can contact the support staff through the company’s twitter account and Facebook page as well.

End note:

While evaluating the service, I came across some good points and some minor turnoffs.

Starting with the good points first. Whatsonthebox has attractive technical features like compatibility and security assurance. The best part is ‘no limits on bandwidth feature, which the company lives up to. Another good feature is the money back guarantee.

Some turnoffs in the company
To begin with, I found the company’s name unnecessarily long and hence annoying (yes, the name matters a lot to me).

The customer support section definitely needs some improvement. To be honest, I did not find the support section ‘supportive’. The FAQ did not talk about technical details (which would have been great) and there is no live chat option either. This section surely demands attention as the after-sales service is something highly valued by VPN users.

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