Updated March 2018

ExpressVPN Review

More and more people are discovering the virtues of ExpressVPN (https://www.expressvpn.com). Their userbase is growing rapidly, so let’s find out what the fuss about this provider is.

ExpressVPN homepage

ExpressVPN offers unlimited VPN services and unlimited web usage for a price that isn’t really expensive, but certainly higher than the subscription price of other VPN service providers. With over 1,000+ servers in 100 locations across 78 countries, there are a lot of options for switching between different IPs and different countries for their subscribers.

ExpressVPN offers all of their services in a bundled package for a prescribed price. As a result, you get to enjoy the entire range of services without having to pay extra for added features or functions.

There is also a 30-day money back guarantee. You can try out their services during this period, and if you are not satisfied, you can cancel your subscription anytime during the money-back period and you will receive a refund. Unfortunately, there is no free trial.

VPN Application Installation Review & Network Configuration

ExpressVPN offers a software terminal for Windows and Mac that can be installed to access the web anonymously. Installing the platform is quite easy and straightforward. You can change a wide variety of parameters within the platform to switch between servers, change IPs or tweak your connection settings such as choosing a security protocol.

While ExpressVPN offers dedicated VPN platforms for Windows and Mac, the Linux operating system requires manual configuration settings. However, manual network configuration can also be adopted for other operating systems. You can opt for this if you are confident in setting up the VPN connection manually.

Expert VPN users indeed prefer to do this, but it is far easier to use the software installation as this will involve less time. The ExpressVPN platform allows you to automatically bypass your firewall restrictions and lets you connect to the Internet for privacy and viewing blocked content.

Express VPN Website

ExpressVPN Mobile VPN App

Unlike most VPN competitors, ExpressVPN provides dedicated VPN mobile apps for Android and iOS (for both the iPhone and the iPad). This is by far the most attractive feature for VPN users, as it avoids the hassle of setting up and maintaining a manual VPN connection on a mobile device.

To connect to a VPN using either interface, you will need login parameters and a few other settings, which will be sent to you via email after signing up. As mentioned, there are tutorials on their website to help you, or you can always choose to contact customer support to help you with your VPN client installation and network configuration.

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ExpressVPN Technical Specifications

ExpressVPN offers almost the entire range of VPN protocols for desktop as well as mobile platforms. The present set of VPN protocols that are available include OpenVPN, PPTP, L2TP/IPSec and SSTP. This further increases the credibility of ExpressVPN’s VPN services.

ExpressVPN Cost of Subscription

ExpressVPN offers their unlimited VPN services in a single bundled package. This means that the only choice that you would have to make should be the duration of the subscription.

ExpressVPN used to be expensive, charging their customers around $19.95. This was a part of the reason why ExpressVPN found it difficult to find traction among customers during the initial launch days. But they seem to have realized the effects of that price on their customers, and have started offering their services for much less.

Currently, their single month package costs $12.95. This is renewed automatically, and is a good choice for testing out their services. But if you are going for the semi-annual or the annual package, it can cost you $59.95 and $99.95, equating to $9.99 and $8.32 per month respectively. This amounts to a saving of around 23 percent for the semi-annual package and 35 percent for the annual package.

ExpressVPN Pricing

The 30-day money back guarantee is a good option for those who are not sure about the services. You get to enjoy the full range of services for 30 days, and if you are not satisfied, they will pay you back the entire subscription amount. Just make sure that you cancel the subscription before the end of the 30 days period. Coupled with a competitive pricing strategy, ExpressVPN has ticked all the right boxes this time around.

The payment options are the usual deal, and you can make the payment through your credit cards. Visa, MasterCard, American Express and Discover Card are all accepted. For those who prefer online payment processors, PayPal is also an available option. However, increased payment options such as check and bank wire transfers could be more suitable for a global audience.

ExpressVPN Speed, Bandwidth & Reliability

Express VPN Speed Test

Speed tests for ExpressVPN were more or less in line with expectations. We were able to achieve up to 70 percent of the speed available. This figure dropped down to as low as 20 percent for distant servers, but that was expected. Initially, we had trouble with browsing speed due to a low server count, but now, it seems that ExpressVPN has upped its game and installed more servers. The difference is quite visible with considerable increments in browsing speed.

One of the ace features from ExpressVPN is the unlimited bandwidth without any speed restrictions. This is certainly an added bonus for ExpressVPN customers. Not all VPN service providers offer unlimited bandwidth. But the downside is that servers can get clogged up with increased usage (read unlimited downloads) from different users.

We faced such issues but to an extent, the increased server installations at ExpressVPN have enabled the company to handle the increased number of requests. We believe that the situation will improve further with more expansion plans, which are bound to happen at the company.

There are slight reliability issues, and you might experience a drop in connection. In such a case, you will have to switch the server location or the IP. If a server of your choice is unavailable, you can contact customer support for alternatives, and they will be able to reroute you through servers that are relatively free and fast.

ExpressVPN Servers & Server Locations

ExpressVPN has VPN over 1,000+ servers in 100 locations across 78 countries around the globe. The servers are located in the US, UK, Switzerland, Sweden, Spain, Singapore, Portugal, Japan, Poland, Panama, Netherlands, Denmark, Lithuania, Austria, Canada, Czech Republic, Hong Kong, Finland, France, Germany, Ireland, Luxembourg, and Italy. The list of countries is pretty impressive, and provides a range of options for ExpressVPN subscribers to choose the server location according to their web browsing requirements.

There isn’t an exact figure on the actual number of servers available, but we have found out the number to be more than 200. This is certainly not an impressive number, and the only way forward is to increase the server count. This could certainly help ExpressVPN offer more speed and reliability to their customers, and a few niggling issues that we faced could be minimized. Maybe surveying the competition in this regard will be of help.

Switching between servers and IPs is really easy with the platform, and you are entitled to make as many switches as you want. Unlimited freedom to change the servers and IPs certainly reflects well in favor of ExpressVPN, as most VPN service providers put a cap on the total number of switches allowed per day/week/month. Another point to note is that there aren’t dedicated IP addresses, and neither is there an option for paying for a dedicated IP. This is clearly a minor downside for ExpressVPN.

ExpressVPN Customer Service

You now have the option of contacting customer service through live chat, support ticket or email. The live chat feature now runs 24/7, which is indeed a boon for international subscribers.

While the email etiquette has not been improved drastically since the last time we checked, the on-hand 24 hour live support can certainly get the job done. Don’t be surprised if the email responses from ExpressVPN reach your spam or junk folder. You might want to add their email addresses to your list of contacts to prevent this from happening.

The tutorial page is informative, simple and brief too. They aren’t overly illustrative or extensive, but it can help you setup a VPN connection. If anything goes badly wrong, it will be best to contact the customer support, rather than trying to find the solution on your own.

ExpressVPN Problems & Issues Encountered

We faced a lot of reliability issues before, but things have changed for the better. Now we have been experiencing less downtime and more speed, which is all a result of the new server additions and a complete overhaul of the VPN services offered by ExpressVPN. It can now be safely assumed that ExpressVPN is a major contender in the industry, and has carved out a niche for itself.

However, there are still minor hassles, especially due to downtime and connection drops. We are sure that this is a result of unlimited bandwidth and users vying for resources. The addition of multiple servers will hopefully minimize this issue.

The terminal is a bit complex. You do get quite a lot of features, it’s easy to use only when you comprehend the different functions on offer. Linux users are left out as well, and only manual VPN connection is possible.

ExpressVPN usually keeps a log of its users, and they will log the IP as well as the bandwidth usage. We are led to believe that no user-related information will be stored, and the websites visited by their users won’t be tracked. There haven’t been any instances of user privacy violations yet, so we feel that ExpressVPN can be classified as a trusted provider.

ExpressVPN Discounts & Promos

ExpressVPN offers discounts for their semi-annual and annual packages. The six months package can help you save 23 percent, while a whopping 35 percent discount is available for the yearly package.

ExpressVPN Review Conclusion

The range of services on offer and the revamped VPN server list has made ExpressVPN a major player in the VPN industry. For $8.32 per month subscription price, ExpressVPN isn’t the cheapest, but it is without doubt one of the best VPN service providers with a complete list of features that can help you browse the web anonymously and securely. ExpressVPN also supports unblocking websites and help you to bypass censorship. Due to the unlimited speeds and bandwidth on offer, ExpressVPN is also best suited for online streaming entertainment channels such as Netflix, Hulu, BBC iPlayer, Amazon and more.

My best advice is to give it a try and see for yourself how you like the service. When you sign up, you get a 30-day money back guarantee – this gives you enough time to become familiar with the pros and cons of ExpressVPN.