VPNs Say Netflix Working Fine Now, Exec Calls Claims ‘False’

Tech bloggers and VPN services were abuzz earlier this week when reports surfaced that Netflix was taking new measures against geo blocking circumvention measures. Netflix has since denied these reports but a couple of VPN providers we spoke with tell us that they’ll be keeping a close eye on things.

VPN provider TorGuard was one of the first VPN providers to report on users receiving error messages when trying to access Netflix while connected to a VPN. This caused many to believe that VPNs were being stifled by Netflix but have the blocking messages continued?

“As of right now there have been no further access issues with Netflix on our VPN and Proxy network. Some of our customers encountered problems for a small period, however these issues were short lived,” Ben Van Pelt CEO of TorGuard told VPN Creative in an email.

“Many people have grown accustomed to the strict VPN IP blocking policies of Hulu and worry Netflix may do the same in the near future. For now, VPN users can breathe a sign [sic] of relief as everything is back to normal,” he said.

UnoTelly, another VPN provider that saw encountered issues, informed its users that this was a temporary problem with its DNS service. “Video streaming sites such as Netflix may occasionally perform updates that cause DNS customers to lose access to the server,” said UnoTelly in a statement.

“This is an issue that can occur for any customer using a geo-blocking service, but can fixed easily by adjusting his or her network settings.”

Right now it appears to have been a momentary bump in the road for VPN users accessing Netflix as the streaming giant stated earlier this week that it has not been tackling VPN users any more than it usually does.

“The claims that we have changed our policy on VPN are false,” Netflix chief product officer Neil Hunt told BBC News at this week’s Consumer Electronics Show in Las Vegas.

“People who are using a VPN to access our service from outside of the area will find that it still works exactly as it has always done,” he said.

Hunt went on to explain that the only changes made recently were to the company’s Android app.

“On the Android app we added a fail-safe, so that if DNS times out we fall back to Google DNS,” he told CNet. “It’s not intended to steer people away from VPN — it’s intended to make the application more robust when your own DNS provider is failing.”