Customers Hit By Data Breach at Western Wear Retailer

Cowboy boots and western wear retailer Sheplers has announced a breach of its payment system, affecting an undisclosed number of customers.

data breach

Photo: Emilio Labrador / Flickr

The retailer sent out a letter on September 19 to notify customers of the data breach.

“Sheplers has determined that our payment systems suffered a security breach in which hackers gained access to our systems and some of our customers’ payment card information was exposed,” says the letter, adding that an investigation is ongoing.

Sheplers says it believes it is still safe to use cards at the retailer.

Among the data stolen are names, card expiration dates, and card account numbers. The retailer denies that PINs and Social Security Numbers were stolen. The data breach occurred between June 11 and September 4.

“At this time, we do not believe that this incident affected our online webstore,” says Sheplers.

“We have now addressed the breach we identified affecting our retail store locations. We have implemented new security measures and we resumed processing credit cards in our stores only after determining that it was safe to do so.”

Sheplers is now offering a fraud protection service, through AllClear ID, to customers in response to the breach. “We know that this news may be upsetting to our customers,” says the company.

Customers are urged to check their statements for unauthorized payments or to be vigilant of calls purporting to be from your bank.